Job overview
Job Overview: We are currently recruiting an experienced Field Service Engineer on behalf of our client, a leading injection moulding machine manufacturer to join their established team.
Company overview
- As a Field Service Engineer you will be responsible for installing new injection moulding machines to customer premises and carry out routine servicing and repairs to ensure customer satisfaction
- This role will suit either current or previous experienced Service Engineers or Maintenance Engineers looking to move into a Service Engineer role, this role is home based with candidates preferably located in the Midlands
Role responsibilities
- Install new injection moulding equipment at clients sites, ensuring proper setup and configuration according to manufacturer’s guidelines
- Provide remote and on-site technical support to clients, troubleshooting issues with injection moulding machines, auxiliary equipment, and control systems
- Perform routine maintenance tasks, including inspections, cleaning, and parts replacement, to ensure equipment reliability and longevity
- Diagnose and repair mechanical, electrical, and hydraulic faults on injection moulding machinery, coordinating with internal teams and external suppliers for replacement parts and upgrades
- Conduct training sessions for client personnel on the operation, maintenance, and safety procedures related to injection moulding equipment
- Maintain accurate records of service activities, including service reports, parts inventory, and equipment history, using our internal systems
- Build and maintain strong relationships with clients, ensuring clear communication and timely resolution of technical issues to maximize customer satisfaction
- Identify opportunities for process optimization and efficiency gains in injection moulding operations, proposing and implementing solutions to enhance equipment performance and reduce downtime
- Maintaining and recording stock levels of spares as required
- Reporting used stock to the Sales Administrator to ensure accurate invoicing of the customer
Benefits/package
- Company vehicle & tools
- Profit related bonus scheme
- Generous overtime rates
- Private healthcare plan
- Flu vaccination
- Holiday buy back scheme
- Death in service benefit
Qualifications/experience required
Essential Requirements:
- Have previous working knowledge of injection molding machines or plastic processing equipment
- Experience of working with pneumatic, hydraulic and electrical systems
- Have a good awareness and understanding of the importance of health and safety in the workplace
Desirable Requirements:
- Have ONC (or equivalent) in engineering, mechanical engineering, industrial electrics, maintenance engineering or related discipline
- Experience of working with PLC controlled machinery
- Counter balance, Overhead Crane certificates
- Previous customer service experience
- Experience of working in a similar maintenance role
- Autonomy and self disciplined in managing own project to completion within timeframe
Core Competencies:
- Excellent customer care skills
- Strong organisational and time management skills with the ability to prioritise effectively
- Excellent communication skills both written and verbal
- Have excellent attention to detail
- Ability to build effective team relationships
- Be able to make decisions under pressure
- Self-motivated with the ability to work autonomously as well as in a team
- Excellent problem-solving skills
- Ability to work safely
Recruitment Partner
