Field Service Engineer

Field Service Engineer

Reference number: 56024

	UK & Ireland
	Full Time (Permanent)
	Undisclosed
	KraussMaffei Group UK
	Injection Moulding Machinery/Automation
	31/01/2025
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Job overview

As a field service engineer, you will play a crucial role in maintaining and enhancing our reputation for excellence. Providing technical maintenance support within the Injection Moulding sector to UK & Irish customer base.

Company overview

KraussMaffei is one of the world's leading manufacturers of machines and systems for producing and processing plastics and rubber. Our range of products and services covers all technologies in injection moulding, extrusion, reaction process machinery and additive manufacturing. This gives us a unique selling proposition in the industry.

With strong innovation capacity, we ensure sustainable added value for customers across their entire value chain, with standardised and individual product, process, digital and service solutions. We deliver these services to customers in the automotive, packaging, medical, recycling and construction industries,
and to electrical and electronic product and household appliance manufacturers, among others.

Employing around 4,700 people worldwide, our global network comprises 30 subsidiaries and 570 trade and service partners. This means we are always close to our customers.

Since its foundation in 1838, KraussMaffei's has been headquartered in Munich. As of April 2016, it has been majority-owned by China National Chemical Corp. Ltd. (ChemChina), one of the largest chemical companies in China. At the end of 2018, the KraussMaffei Group became listed on the Shanghai Stock Exchange under the umbrella of KraussMaffei Company Ltd.

Our first-class products are manufactured at 16 locations around the globe, including Munich, Hanover, Jiaxing (China), Sucany (Slovakia) and Florence (USA). KraussMaffei is currently modernising further via the largest investment programme in its history. The Group has already commissioned new plants in Einbeck and Jiaxing (China) and is investing more than 100 million euros in new plants in Parsdorf near Munich and Laatzen near Hanover.

Role responsibilities

• Install and commission injection moulding machines and automation at customer sites, ensuring appropriate commissioning inline with the manufacturer’s guidelines.
• Provide on-site technical support to customers, troubleshooting issues with injection moulding machines and automation.
• Maintain accurate records of service activities, including service reports and equipment history, using our internal systems.
• Strong diagnostic and problem solving skills, to repair mechanical, electrical, and hydraulic faults on injection moulding machines and automation.
• Build and maintain strong working relationships with customers and colleagues, ensuring clear communication and timely resolution of technical issues in order to maximize customer satisfaction.
• A willingness to travel the UK and Ireland to meet both customer and company requirements
• Comply with all company policies and procedures.
• Where appropriate support the development of documentation, training within the service team.
• Support cross training of personnel ensuring skills & knowledge gained through formal KraussMaffei training are applied consistently.
• Support all company safety and quality programs and initiatives.
• Other responsibilities may be assigned from time to time as needed, based on the evolution of the company and the requirements of the department/position.

Benefits/package

• Health Insurance
• Pension
• Company Vehicle
• 25 days holiday Plus Bank Holidays
• Competitive Salary based on a 40-hour work week
• Door to Door Pay
• Paid Overtime
• Sick Pay
• Competitive Subsistence Package
• Further Education Scheme at KraussMaffei’s state of the art facility in Munich
• Company Mobile & Laptop
• Opportunities for Personal and Professional growth

Qualifications/experience required

Qualifications/Experience

• National Certificate/NVQ 3 in a relevant engineering discipline.
• Time served apprenticeship.
• Experience in working in a similar maintenance role/environment.
• Experience of electrical and hydraulic systems.
• Self-disciplined to manage own projects/jobs within the targeted time frame.

Skills/Attributes

• Excellent IT, Communication and Interpersonal skills.
• Ability to work on own initiative.
• Excellent attention to detail.
• Self-motivated with the ability to work autonomously or as part of a team.
• Good mechanical and electrical aptitude.
• Solution driven, with a can do approach.
• Customer Focussed.