Job overview
Working alongside our client, a market leading supplier of injection moulding machinery and automation equipment, we are looking for a Technical Customer Service Administrator to join their team.
Company overview
- The successful candidate will work closely with the Sales Managers and Service team to support the lifecycle of the order from order processing, import installation, commissioning, servicing and repair of machinery
- This is a fantastic opportunity for a customer service focused administrator ideally with an engineering / manufacturing background
- This position will suit candidates with excellent organisational, time management and relationship building skills as strong attention to detail
Role responsibilities
- As Technical Customer Service Administrator you will deal directly with customers to ensure that the company does as much as possible to satisfy customer needs
- In the role of Technical Customer Service Administrator you will cultivate relationships with customers from initial enquiry through to conclusion, ensuring that every customer receives the best possible experience
- Build a working knowledge of product details and company services offered
- Conduct company checks and background searches
- Process the purchase orders with the supplier ensuring accuracy and attention to detail of equipment required
- Manage the relationship with our international and internal colleagues regarding customer orders and requirements
- Arrange the import and transportation of product ensuring scheduled timelines are met
- Ensure that customer requirements for engineering assistance are managed in a timely manner with appropriate support made available
- Liaise with the engineering team to ensure appropriate management of their time, hotel booking and customer expectations in preparation for installation
- Ensure the customer is kept informed of order progress and timelines
- Liaise with sales team and engineering teams to ensure that internal messages are transmitted and implemented to and with customers
- Assist the sales team and Directors with customer Quotation accuracy
- Resolve service desk problems quickly and professionally. Working towards improving current service desk methods to increase productivity and customer service experience
- Keep accurate records of discussions and correspondence with customers
- Manage costings sheet and quotation functionality
- Analysing statistics or other data for monthly meeting and reviews
- Ensure compliance with H&S legislation
Benefits/package
- Company profit related bonus scheme
- Private healthcare plan
- Holiday buy back scheme
- Flu vaccination
- Death in service benefit
Qualifications/experience required
- Excellent communication skills, written and verbal
- Strong organisational and time management skills with the ability to prioritise effectively
- Excellent attention to detail
- Proficiency with Word, Excel and Outlook
- Ability to build effective relationships
- Customer centric attitude
- Ability to work to tight deadlines and cope under pressure
- Disciplined, enthusiastic and self-motivated
- Previous customer service experience within a manufacturing background
- Knowledge of injection moulding an advantage
- Experience using SAGE an advantage
- EFACS Manufacturing Software an advantage
- Experience of working within import / export environment an advantage
Recruitment Partner
